FaQs. General Information

Do you have a size guide?

Yes we do. To accommodate our various customers, we provide a detailed Size Guide for you to reference. Please check the description tab to check out which size applies to you.

My item is out of stock. How often do you restock?

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I like an item but I can’t pay for it now. How long will you hold the stock?

We are more than happy to keep your item for 60 minutes. If 60 minutes have passed and the order still hasn’t been paid for, the pending order will be cancelled and stock released,

I like an item but I want to get it much later. What do I do?

If you like an item but for some reason can’t afford to get it immediately, you can add it to your wishlist from the product page. Please note that when you are ready to get the item it might be out of stock.

What payment methods do you accept?

We accept both online and offline forms of payment. You could pay for items using your Mastercard, Visa and Verve cards online or you could pay with cash on delivery.

All online transactions are carried out on Paystack, a 100% secure online payment platform, so buyer protection is guaranteed.

How much do you charge for delivery?

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How do I change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Returns Policy.

How do I track my order?

You can track your order HERE by filling in he forms with your email and order number.

I placed an order but never received a confirmation email

If you do not receive an email from us within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly.

If you still need assistance, please contact us by clicking HERE.

Why was my order cancelled?

There may be several reasons why your order may have been cancelled:

If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be cancelled and your original form of payment will be credited with the full amount of your order.

In some cases we are unable to verify the billing information that was entered on the order. If the transaction could not be verified for various reasons, the order may be automatically cancelled.
If we make an attempt to reach you regarding an order and have been unsuccessful in contacting you after 7 days, your order will be cancelled and your original form of payment will be credited with the full amount of your order.

What is your returns policy?

If you are unhappy with your purchase, please …

All merchandise returns must be unworn, unwashed, and still have the original tags attached.

How long does the returns process take?

All merchandise returns must be unworn, unwashed, and still have the original tags attached.

Can I exchange an item?

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There is something missing/defective/not what I ordered. What do I do?

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact us within two days of receipt and let us know.

I haven't received my item. What can I do?

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Does Meelasmall issue refunds?

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INTRODUCTION

Please read these Terms carefully before using our Service.

By DISCLOSING Your PERSONAL INFORMATION, including PAYMENT INFORMATION, SHIPPING AND BILLING ADDRESS, creating an Account, and/or clicking “Add to Cart” or other similar button, You acknowledge that you:

have read these Terms,
understand these Terms, and
accept and agree to be bound by them.

If you disagree with these Terms, please do not use the Services or Our Website. If at any time you are not willing to be bound by these terms, you should immediately cease and refrain from accessing or using the Services.

1) RETURNS

Meelasmall wants you to be satisfied with your purchases from this Website. Eligible items may be returned to Meelasmall in accordance with any Return Policy posted on this Website.

2) INFORMATION COLLECTED

Generally, we collect information that may personally identify you when you voluntarily:

register an account on this Website,
place an order, or
engage with another Website feature.

3) ACCOUNT REGISTRATION

You may choose to create a personal account on our Website, which may require that you disclose certain personally identifiable information for identification, including a unique email address and demographic information.

4) BILLING INFORMATION

In order to enable payment by you to fulfill your orders, we may collect name, address, telephone number, email address, debit card information, and other billing information. This information will only be shared with third parties who facilitate completion of the purchase transaction, such as by fulfilling orders and processing credit card payments.

We will not disclose your billing and/or debit card information with other third parties unless required by law or a court order, or unless disclosure is required to address an issue implicated by the financial transaction. For instance, if you claim that your billing and/or debit card information was used to make a purchase you did not authorize, details about the transaction may be disclosed to law enforcement and any party we deem necessary to address the matter.

5) INFORMATION USE

The information we collect is used for a variety of purposes, such as:
to enable your use of our Services, such as enabling you to make purchases of clothing and accessories we have listed for sale by processing your transactions;
to perform statistical, demographic and marketing analyses of users of our Services to improve our relationship with our customers by personalizing your site experience where possible, allowing us to deliver the type of content and product offerings in which you are most interested;
to improve our service to you in responding to any of your customer service requests;
for product development purposes and to generally inform advertisers about the nature of our subscriber base to improve our relationship with our customers;
to customize your experience by allowing advertising to be targeted to the users for whom such advertising is most pertinent; and
to administer contests, promotions, surveys, and/or other site features.

6) DIRECT COMMUNICATION

We may contact you via email, telephone, text, or other delivery method regarding the status and/or delivery of any products or services that you may have purchased through this Website.

7) INFORMATION STORAGE

We implement a variety of security measures in an effort to reasonably maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

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